Global Certificate Course in Social Media Crisis Management Planning
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Course Details
- Identifying and Assessing Social Media Risks
- Developing a Social Media Crisis Communication Plan (Social Media Crisis Management Planning)
- Crisis Communication Teams & Roles: Structure and Responsibilities
- Monitoring Social Media for Emerging Crises & Early Warning Systems
- Engaging with Stakeholders During a Social Media Crisis
- Social Media Listening and Sentiment Analysis
- Legal and Ethical Considerations in Social Media Crisis Management
- Post-Crisis Review and Improvement of Social Media Crisis Response
Career Path
Career Roles in Social Media Crisis Management (UK) Description Social Media Crisis Manager Develops and implements strategies for handling online reputational threats; expert in crisis communication and social media monitoring .
Digital PR & Communications Specialist Manages online reputation and proactively addresses potential crises; skilled in social listening and media relations .
Community Manager Engages with online communities to prevent and mitigate crises; proficient in social media engagement and customer service .
Social Media Analyst Tracks social media trends and identifies potential crisis situations; skilled in data analysis and social media analytics .
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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