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Professional Certificate in Social Media Crisis Management Communication Strategies

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AboutThisCourse

Learn to develop effective crisis communication plans, mitigate damage, and rebuild trust. Gain valuable skills in social listening, media relations, and stakeholder engagement. Boost your career prospects in public relations, marketing, or communications with this high-impact certificate. Develop actionable strategies for swift, effective responses to online crises and become a sought-after expert in Social Media Crisis Management.

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CourseDetails

  • Social Media Listening and Monitoring for Early Warning Signs
  • Crisis Communication Planning & Strategy Development (including social media)
  • Social Media Content Creation During a Crisis: Messaging and Tone
  • Managing Social Media Engagement During a Crisis: Responding to Comments and Criticism
  • Identifying and Addressing Misinformation and Fake News
  • Legal and Ethical Considerations in Social Media Crisis Communication
  • Crisis Communication Measurement and Evaluation
  • Post-Crisis Analysis and Lessons Learned

CareerPath

Career Role Description Social Media Crisis Manager Develops and implements strategies for mitigating online reputational damage; expertise in social listening and rapid response crucial.

High demand in UK marketing and PR.

Digital Communications Specialist (Crisis Focus) Manages social media accounts during crises, crafting messages to restore trust and control narratives.

Strong writing and communication skills are essential.

Public Relations Officer (Social Media Crisis) Works to manage public perception during crises through social media engagement and traditional PR channels; experienced in media relations and crisis communication.

Community Manager (Crisis Response) Engages with online communities during crises, addressing concerns and managing online sentiment; requires empathy, strong communication, and conflict resolution skills.

EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack £140
CompleteInOneMonth
AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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SampleCertificateBackground
PROFESSIONAL CERTIFICATE IN SOCIAL MEDIA CRISIS MANAGEMENT COMMUNICATION STRATEGIES
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London School of International Business (LSIB)
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05 May 2025
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