Postgraduate Certificate in Customer Retention Performance

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๊ณผ์ • ์„ธ๋ถ€์‚ฌํ•ญ

  • Customer Retention Strategies and Metrics
  • Customer Lifetime Value (CLTV) and its Application
  • Analyzing Customer Churn and Developing Predictive Models
  • Improving Customer Experience for Retention
  • Implementing Customer Relationship Management (CRM) Systems for Retention
  • Data-Driven Decision Making for Customer Retention Performance
  • Developing and Managing Customer Loyalty Programs
  • Customer Feedback Analysis and Action Planning

๊ฒฝ๋ ฅ ๊ฒฝ๋กœ

Career Role (Customer Retention) Description Customer Retention Specialist Develops and implements strategies to improve customer loyalty and reduce churn.

Leverages data analytics for informed decision-making.

Customer Success Manager Proactively engages with customers to ensure satisfaction and prevent churn.

Builds strong relationships and provides ongoing support.

Account Manager (Retention Focus) Manages key accounts, focusing on retention and expansion of existing customer relationships.

Identifies opportunities for upselling and cross-selling.

Loyalty Program Manager Designs, implements, and manages loyalty programs to incentivize repeat business and enhance customer engagement.

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์ƒ˜ํ”Œ ์ธ์ฆ์„œ ๋ฐฐ๊ฒฝ
POSTGRADUATE CERTIFICATE IN CUSTOMER RETENTION PERFORMANCE
์—๊ฒŒ ์ˆ˜์—ฌ๋จ
ํ•™์Šต์ž ์ด๋ฆ„
์—์„œ ํ”„๋กœ๊ทธ๋žจ์„ ์™„๋ฃŒํ•œ ์‚ฌ๋žŒ
London School of International Business (LSIB)
์ˆ˜์—ฌ์ผ
05 May 2025
๋ธ”๋ก์ฒด์ธ ID: s-1-a-2-m-3-p-4-l-5-e
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