Certified Specialist Programme in Conflict Resolution in the Modern Workplace

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๊ณผ์ • ์„ธ๋ถ€์‚ฌํ•ญ

  • Conflict Resolution Strategies in the Modern Workplace
  • Understanding Conflict Dynamics and Styles
  • Communication Skills for Conflict Management
  • Negotiation and Mediation Techniques
  • Managing Difficult Conversations and Aggressive Behavior
  • Workplace Bullying and Harassment Prevention
  • Diversity, Equity, and Inclusion in Conflict Resolution
  • Ethical Considerations in Conflict Resolution

๊ฒฝ๋ ฅ ๊ฒฝ๋กœ

Career Role in Conflict Resolution Description Mediator (Workplace Conflict) Facilitates communication and negotiation between conflicting parties in the workplace, helping them reach mutually acceptable solutions.

High demand for skilled mediators with experience in employment law.

HR Specialist (Conflict Management) Develops and implements conflict resolution policies and procedures within organizations.

A critical role requiring strong conflict resolution skills and HR expertise.

Negotiator (Employment Disputes) Represents employers or employees in negotiations to resolve workplace disputes, minimizing legal costs and reputational damage.

Expert negotiation skills are highly valued.

Ombudsman (Workplace Issues) Provides impartial and confidential assistance to employees facing workplace conflict, offering advice and guidance.

Requires excellent listening and conflict resolution skills.

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์ƒ˜ํ”Œ ์ธ์ฆ์„œ ๋ฐฐ๊ฒฝ
CERTIFIED SPECIALIST PROGRAMME IN CONFLICT RESOLUTION IN THE MODERN WORKPLACE
์—๊ฒŒ ์ˆ˜์—ฌ๋จ
ํ•™์Šต์ž ์ด๋ฆ„
์—์„œ ํ”„๋กœ๊ทธ๋žจ์„ ์™„๋ฃŒํ•œ ์‚ฌ๋žŒ
London School of International Business (LSIB)
์ˆ˜์—ฌ์ผ
05 May 2025
๋ธ”๋ก์ฒด์ธ ID: s-1-a-2-m-3-p-4-l-5-e
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