Graduate Certificate in Social Media Crisis Training
-- viewing nowSocial Media Crisis Training equips you with the skills to manage online reputational threats. This Graduate Certificate is ideal for communication professionals, public relations specialists, and anyone responsible for online brand reputation.
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Course details
• Identifying & Assessing Social Media Risks & Threats
• Developing a Social Media Crisis Management Plan
• Social Media Monitoring & Listening Tools & Techniques
• Responding to Negative Feedback & Online Trolling
• Legal & Ethical Considerations in Social Media Crisis Management
• Social Media Crisis Recovery & Reputation Management
• Case Studies in Social Media Crisis Communication (includes examples of successful and unsuccessful crisis responses)
• Measuring the Effectiveness of Social Media Crisis Response
• Crisis Communication Training for Your Team (includes training employees on best practices)
Career path
| Career Role | Description |
|---|---|
| Social Media Manager (Crisis Communication Specialist) | Develops and implements social media strategies, monitors online conversations, and manages reputation during crises. High demand for proactive crisis management skills. |
| Digital PR & Communications Manager (Social Media Crisis) | Manages online reputation and handles media relations during social media crises; strong writing and media relations skills needed. Requires experience mitigating online reputational damage. |
| Communications Consultant (Social Media Crisis Expertise) | Provides expert advice on crisis communication strategies across various digital platforms. Often works on a project basis and requires in-depth industry understanding. |
| Community Manager (Crisis Response & Engagement) | Engages with online communities and manages social media interactions during and after crises. Requires excellent communication and conflict-resolution skills. |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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